MarsEarth

Old world wisdom, new world insight – poems, poetry, philosophy, dreams, commentary, ideas


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What your BRAND CANNOT DO (with a cell phone)

by Lawrence J. J. Leonard

I woke up this morning. I guess that was a good thing? I got to work and discovered that I forgot my cell phone at home.
As a commuter I was unarmed with video “gotcha” technology.
More importantly, I was not distracted by incessant texts.
I was able to turn on the car radio and listen to real people — speaking — on the air — to me.

Usually, when I get to work my older friends ask me how I am doing.
Telling them anything other than the truth is betrayal.
So, the confession they hear is, “I got up. So, now I’ve got something to complain about.”
And we laugh.
My younger friends ask me, “How is it going?” Telling them anything other than “It’s all good” is TMI (too much information).
Neither group notices I am off the grid this day.
Has this happened to you?

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ADVICE: Customer Service – Avoid Classic Fails

by Lawrence J. J. Leonard

Ever get confronted by poor customer service?

The order was wrong, the invoice did not add up, the sales person was a bit curt,
the person you asked for help did not want to look you in the eye…
these are all are classic failures
of a poorly managed business
by the manager/ owner of the establishment.

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