by Lawrence J. J. Leonard, 2001
If they like you, they buy from you.
So, what are you going to do about all the things you need to accomplish when the phone does not ring, when the email does not arrive, when the clicks on the web page haven’t been entered, or when you have forgotten to smile and be thankful?
Don’t blame the customer. Go get a mirror.
Enough about me. Let’s talk about me !
Satisfying customers is my responsibility.
My performance is a result of my actions.
Doing more than the customer expects is my responsibility.
Visualizing the future is my responsibility.
And making my quota is my responsibility.
Good follow-up is my responsibility.
You can have more than satisfied customers, you can have loyal ones.
Copyright © 1960-2015 Lawrence J. J. Leonard All rights reserved.